Curriculum vitae · 2026

Harley Williams

Operational Improvement
and Pest Management

Brisbane, Queensland0424 409 761harleywilliams168@gmail.comLinkedIn

Profile

Business builder and commercial leader with more than 20 years in service development, technology commercialisation and stakeholder management, combined with hands-on commercial pest servicing in Australia and ownership of a pest operation in New Zealand.

Built and invested in AI-enabled operational workflows connecting customer enquiries, inventory, routing, scheduling, accounting and marketing data. Brings practical pest experience, technical upskilling and engagement with operators and regulators to the implementation of operational improvements.

Core capabilities

  • Operational process improvement
  • AI agents and back office automation
  • Route planning and scheduling
  • Systems integration
  • Technical upskilling
  • Regulatory stakeholder engagement
  • Commercial accountability
  • Customer service and compliance reporting

Selected case studies

Implementation in practice
01

AI back office and service coordination

Implementation

Built and invested in custom AI agents and operational workflows coordinating calls, inventory and route optimisation. Connected these processes with Xero, ServiceM8, Google Ads, Google Analytics and Google Tag Manager, bringing customer acquisition, scheduling and field delivery into a connected operational process.

Outcome or contribution

Substantially improved conversion performance and route efficiency through better coordination of enquiries, bookings and service delivery.

02

Technical upskilling and regulatory transition

Training contribution

Actively participated in Anticimex technical training and capability development, contributing to the modernisation of technical skills and operational performance.

Industry contribution

Organised industry performance review discussions with pest operators and regulators during the transition to new restrictions on second-generation anticoagulant rodenticides, focusing on operational implications and capability needs.

Pest management & operations

Australia and New Zealand

Beacon Bio

Independent Consultant

Brisbane
  • Developing an operational framework connecting pest observations, spatial data, digital monitoring and facility maintenance decisions.
  • Evaluating technology and documenting field observations through engagement with facility management and pest practitioners. This framework remains work in development.

Flick Anticimex

Commercial Pest Technician

Brisbane
  • Serviced commercial sites through inspection, treatment, rodent monitoring, integrated pest programs and reporting.
  • Worked with customers and experienced technicians on site risk, service recommendations, safety and compliance documentation.
  • Participated in technical training and capability development.

PestAside

Founder and Pest Operator

Auckland
  • Built and operated a pest service covering customer acquisition, quoting, scheduling, treatment, reporting and follow-up.
  • Developed and tested service processes while delivering residential and commercial work directly in the field.

Earlier business leadership

2000–2025

HELICO

Co-founder and Chief Executive / Commercial Lead

Auckland

Led early business strategy and commercial development for a biotechnology venture, including partnerships, funding discussions and cross-border regulatory engagement. Worked with scientific and external stakeholders on commercial pathways from research to scalable supply.

Aō Air

Co-founder and Commercial Lead

United States / New Zealand

Directed product positioning and market development for respiratory protection technology. Coordinated product, marketing and commercial priorities across multidisciplinary contributors.

ZZILI

Founder

China / United States

Built a market-entry and innovation consultancy serving international brands. Coordinated client and delivery relationships across regions and led commercial proposals and locally adapted strategies.

Modernista!

Early Employee and Partner

Boston

Helped grow the agency from an early-stage business to more than 100 people, serving international clients. Worked across client development, strategy and organisational growth.

Licences

  • Queensland Pest Management Licence
  • Queensland Timber Pest Licence
  • Queensland Driver Licence
  • White Card
  • Blue Card

Education

  • Master of Commercialisation and EntrepreneurshipUniversity of Auckland
  • Certificate in Drug and Medical Device DevelopmentMIT
  • Bachelor of ArtsBrandeis University